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Total Quality Management
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Industrial Engineering
EM507-EN
Topic 4
Problem Solving and Decision Making Process
Problem Solving and Decision Making Process
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◄ Teams' Thinking and Communication
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Syllabus
References
Evaluation of Quality Concepts and Quality Paradigms
Quality and Team Organization
Teams' Thinking and Communication
Leadership and Empowerment
Benchmarking
TQM Implementation
Achieving quality by planning: QFD, Hoshin planning
Quality through improvement and control: SPC
Quality through design: Robust design
Quality through IT: Customer Relationship Management
Achieving Quality By Innovation: TRIZ
Leadership and Empowerment ►
EM507-EN
General
Topic 1
Topic 2
Topic 3
Topic 4
Topic 5
Topic 6
Topic 7
Topic 8
Topic 9
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