USING/ MANAGING BENCHMARKING IN YOUR ORGANIZATION  

KALDER (Türk Kalite Derneği) in Turkey provides services for benchmarking (group projects, database, educational seminars, research publications..)  

http://www.kalder.org.tr/kiyaslama/default.htm  

Some examples from Turkey (Kalder 1999 research); 

          Following companies are interested in benchmarking 

          ABB Elektrik, Beko Elektronik, Demirbank, Flokser  

Group, Volkswagen Elektrik Sistemleri, Yasar Holding  

          Following companies are determined as best-in-class  

          companies by Kalder for 1999 research;  

          Dusa, Erciyas Biracılık, Garanti Bankası, Pfizer, Philip  

          Morris – Sabancı   

Please follow the given Kalder link above, then click the "Kıyaslama Veritabanı" button in order to learn about how completed projects were carried out by Kalder and the participating companies.

Four Phases of Benchmarking Development in an your organization 

Phase 1: Puberty 

High level of commitment, enthuastic vision and realisatic interpretation, conviction and clarity of purpose, everday language, working definition, coordination, training 

Phase 2: Youth 

Leadership, Line-management commitment, training, facilitators, center of excellence, guidelines 

Phase 3: Middle Age 

Integration with strategic change, maintaining currency of information, integration with personal objectives, recognition 

Phase 4: Maturity 

          Surpass the best-in-class and keep improving by Kaizen