BENCHMARKING SUMMARY

                Adapted from Quality Management by Goetsch and Davis, chapter 20 

• Comparing organizations operations/processes with best-in-class performers 

• Objective: Major performance improvement; such as to become the best-in-class performer 

• Focus on processes and practices, not products 

• Between consenting organizations 

• Partners frequently from different industries 

• Component of total quality 

• Must be carried out in an organized, planned manner; approval & participation of upper management 

• Teams must include the people who operate processes 

• Not restricted with the industry, but with the best-in-class performers 

• First, used own processes should be understood carefully 

• It is dynamic, a never-ending process, should be enhanced and continued by the Kazien

• Management has the key role; after all they will provide the funds and authorize the people 

• Goal is to become best-in-class, not simply improve. 

• And then surpass the best-in-class performer! 

The Benchmarking Process and Sequence in an organization: Figure 20-2 from Quality Management by Goetsch and Davis, chapter 20,  RELEVANT FIGURE CAN BE FOUND HERE