REFERENCES
|
Author
|
Book
|
Publisher
|
Library
Number |
Year
|
|
Goetsch,
D.L. and
Davis, S.B.
|
Quality
Management: Introduction to Total Quality Management for Production,
Processing, and Services |
Prentice
Hall |
HD62.15
G64 2000 |
2000 |
|
Goetsch,
D. L. and Davis, S. B
|
Introduction
to Total Quality: Quality Management for Production, Processing
and Services |
Prentice
Hall |
HD62.15
G64 1997 |
1997
|
| Akao,
Y. |
Quality
Function Deployment; Integrating Customer Requirements Into Product
Design |
Productivity
Press Inc |
--- |
1990
|
| Altshuller,
G. |
And
suddenly the inventor appeared: TRIZ, the theory of inventive
problem solving |
Technical
Innovation Center, Inc. |
T212
A47 1996 |
1996
|
| Brassard,
M., Ritter, D.S. |
The
Memory Jogger II |
GOAL/QPC |
--- |
1994
|
| Covey,
S.R. |
The
7 Habits of Highly Effective People |
Simon
& Schuster |
BF637
S8 C68 |
1989
|
|
Crosby,
P.B.
|
Quality
is Free
|
McGraw-Hill
|
--- |
1979
|
| Crosby,
P.B. |
Quality
Without Tears |
McGraw-Hill |
TS156.6
C764 |
1984
|
|
Deming,
W. E.
|
Out
of the Crisis
|
MIT
Center for Advanced Engineering Studies
|
HD70
U5 D45 (Reserve) |
1986
|
|
Feigenbaum,
A. V.
|
Total
Quality Control, 3rd Edition
|
McGraw-Hill
|
--- |
1983
|
|
Goetsch,
D.L., Davis, S.
|
Introduction
to Total Quality: Quality, Productivity, Competitiveness
|
Merill
|
--- |
1994
|
| Goldratt,
E.M. |
It's
not luck |
North
River Press |
PR9510.9
G64 I8 |
1994
|
| Goldratt,
E.M., Cox, J. |
The
goal: a process of ongoing improvement |
North
River Press |
PR9510.9
G64 G6 1992 |
1992
|
| Goldratt,
E.M., Fox, R.E. |
The
Race |
North
River Press |
HD40
G65 |
1986
|
| Herrmann,
N. |
Creative
Brain |
Brain
Books |
--- |
1989
|
| Ishikawa,
K. |
What
is Total Quality Control? The Japanese Way |
Engleford
Cliffs, NJ:Prentice-Hall |
TS156
I8313 |
1985
|
| Ishikawa,
K. |
Guide
to Quality Control |
Asian
Productivity Organization |
TS156
I83 1982 |
1986
|
|
ISO
9000
|
ISO
9000
|
International
Organization For Standardization
|
--- |
1992
|
|
Juran,
J.M.
|
Juran
on Leadership for Quality
|
Free
Press
|
TS156
J79 |
1989
|
|
Juran,
J.M., Gryna, F.M.
|
Quality
Planning and Analysis, 3rd Edition
|
McGraw-Hill
|
TS156
J86 1993 |
1993
|
| Kaplan,
R.S.; Norton, D.P. |
The Balanced Scorecard |
Harvard Business School
Press |
|
1996 |
| King,
B. |
Better
Designs in Half the Time : Implementing Qfd Quality Function Deployment
in America |
Methuen,
MA: GOAL/QPC |
--- |
1989
|
| King,
B. |
Hoshin
Planning |
GOAL/QPC |
--- |
---
|
| Kolarik,
W.J. |
Creating
Quality: Concepts, Systems, Strategies, and Tools |
McGraw-Hill |
TS156
K5557 (Reserve) |
1995
|
| Leebov,
W., Ersoz, V.J. |
The
Health Care Manager's Guide to Continuous Quality Improvement |
American
Hospital Publishing, Inc. |
RA399
A3 L44 |
1991
|
|
McCloskey,
L.A., Colecct, D.N.
|
TQM
A Basic Text: A Primer Guide to Total Quality Management
|
GOAL/QPC
|
HD62.15
M37 |
1993
|
| Phadke,
M.S. |
Quality
Engineering Using Robust Design |
Prentice
Hall |
TA174
P49 |
1989
|
| Scholtes,
P.R. |
The
Team Handbook |
Joiner
Associates Inc. |
HD66
S37 1996 |
1988
|
| Shingo,
S. |
Zero
Quality Control: Source Inspection and the Poka-Yoke System |
Cambridge,
MA: Productivity Press |
--- |
1986
|
| Stein,
R.E. |
The
theory of constraints : applications in quality and manufacturing |
Marcel
Dekker |
TS155
S7693 1997 |
1997
|
|
Taguchi,
G.
|
Introduction
to Quality Engineering: Designing Quality into Products and
Processes
|
Karaus
International, UNIPUB
|
TS156
T341 |
1986
|
| Terninko,
J., Zusman, A., Zlotin, B. |
Step
by step TRIZ: creating innovative solution concepts |
Responsible
Management |
HD30.29
T321 |
1996
|
|
The
Team Memory Jogger |
GOAL/QPC,
Joiner Associates Inc. |
--- |
1995
|
| H.
J. Reitz |
Behaviour
in Organizations |
Irwin,
Inc. |
- |
1977
|
| Manz,
C.C. |
Mastering
Self-Leadership : Empowering Yourself for Personal Excellence |
Prentice
Hall |
- |
1992
|
| Torrey,
E.E. |
What
Defines a Quality Leader |
Industrial
Engineering Vol 24., No 4, pg. 4 April |
- |
1992
|
| D.
McGregor, |
The
Human Side of Enterprise, |
Mc
Graw-Hill |
- |
1960
|
| F.
Herzberg, M. Mausner,
B Synderman |
The
Motivation to Work |
Wiley |
- |
1959
|
| R.
Likert |
New
Patterns of Management |
Mc
Graw-Hill |
- |
1961
|
| Blake,
R.R. and J.S. Mountain |
The Management Grid |
Gulf
Publishing |
- |
1964
|
| Beebe,
S.A. and Masterson, J.T. |
Communicating in Small Groups |
Scott
Foresman and Co. |
|
1990
|
| Masterson,J.T. |
Principles
and Practices |
|
|
|
| Covey,
S.R. |
Principle Centered Leadership |
Fireside
Newyork |
- |
1991
|
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