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    Total Quality Management

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    Topic outline

    • General


      TOTAL QUALITY MANAGEMENT

      Photo of Gulser Koksal



      Instructor: Gülser KÖKSAL
      Added: 28 December 2009
      • Syllabus File
      • References File

    • Topic 1

      • Evaluation of Quality Concepts and Quality Paradigms SCORM package

    • Topic 2

      • Quality and Team Organization SCORM package

    • Topic 3

      • Teams' Thinking and Communication SCORM package

    • Topic 4

      • Problem Solving and Decision Making Process SCORM package

    • Topic 5

      • Leadership and Empowerment SCORM package
      • Benchmarking SCORM package

    • Topic 6

      • TQM Implementation SCORM package

    • Topic 7

      • Achieving quality by planning: QFD, Hoshin planning SCORM package

    • Topic 8

      • Quality through improvement and control: SPC SCORM package

    • Topic 9

      • Quality through design: Robust design SCORM package

    • Topic 10

      • Quality through IT: Customer Relationship Management File

    • Topic 11

      • Achieving Quality By Innovation: TRIZ SCORM package
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    Course summary
    This course is designed to give students fundamentals of Total Quality Management with emphasis on contemporary quality planning, control and management approaches, implementations and criticisms.
    Course Content: Lecture Notes
    • EM507-EN
    • General
    • Topic 1
    • Topic 2
    • Topic 3
    • Topic 4
    • Topic 5
    • Topic 6
    • Topic 7
    • Topic 8
    • Topic 9
    • Topic 10
    • Topic 11
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    Contact

    METU Distance Education Application and Research Center

    E-mail: odtuzem@metu.edu.tr

    All the course materials presented are licensed with Creative Commons Attribution-NonCommercial-ShareAlike License.

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