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Total Quality Management
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EM507-EN
Topic 10
Quality through IT: Customer Relationship Management
Quality through IT: Customer Relationship Management
Click
plugin-crm2008.pdf
link to view the file.
◄ Quality through design: Robust design
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Syllabus
References
Evaluation of Quality Concepts and Quality Paradigms
Quality and Team Organization
Teams' Thinking and Communication
Problem Solving and Decision Making Process
Leadership and Empowerment
Benchmarking
TQM Implementation
Achieving quality by planning: QFD, Hoshin planning
Quality through improvement and control: SPC
Quality through design: Robust design
Achieving Quality By Innovation: TRIZ
Achieving Quality By Innovation: TRIZ ►
EM507-EN
General
Topic 1
Topic 2
Topic 3
Topic 4
Topic 5
Topic 6
Topic 7
Topic 8
Topic 9
Topic 10
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