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Total Quality Management
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Industrial Engineering
EM507-EN
General
Syllabus
Syllabus
Click
em507syllabus2009.pdf
link to view the file.
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References
Evaluation of Quality Concepts and Quality Paradigms
Quality and Team Organization
Teams' Thinking and Communication
Problem Solving and Decision Making Process
Leadership and Empowerment
Benchmarking
TQM Implementation
Achieving quality by planning: QFD, Hoshin planning
Quality through improvement and control: SPC
Quality through design: Robust design
Quality through IT: Customer Relationship Management
Achieving Quality By Innovation: TRIZ
References ►
EM507-EN
General
Topic 1
Topic 2
Topic 3
Topic 4
Topic 5
Topic 6
Topic 7
Topic 8
Topic 9
Topic 10
Topic 11
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