proposed
a 14-point quality architecture, Out
of Crisis
Create and publish to all employees a
statement of the aims and purposes of the company or other
organization. The management must demonstrate constantly their
commitment to this statement.
Learn the new philosophy, top management
and everybody.
Understand the purpose of inspection
for improvement of process and reduction of cost.
End the practice of awarding
business on the basis of price tag alone.
Improve constantly and forever the system of production
and service.
Institute training.
Teach and institute leadership.
Drive out fear. Create trust. Create a climate for innovation.
Optimize toward the aims and purposes of the company the
efforts of teams, groups, staff areas.
Eliminate exhortations for the workforce.
a)Eliminate numerical quotas for production.
Instead learn and institute methods or improvement.
11 b)Eliminate
management by objective. Instead, learn the capabilities of
process, and how to improve them.
12. Remove barriers
that rob people of pride of workmanship.
13. Encourage education
and self-improvement for everyone.
14. Take action to
accomplish the transformation.
Witness how Deming influenced Japanase and US manufacturers bu watching this video and its successors.
creating a work environment that is
conducive to quality improvement and pride in workmanship
stressed process stability and system
changes as keys to quality improvement
Joseph
M. Juran
